Once you have selected the instrument you wish to purchase, contact us via email.
When you request your order, we will receive the email and our sales team will contact you within 1-2 business days.
As a first step you will be asked for a 30% deposit on the price.
The balance will be requested at the end of production, immediately before shipping.

Due to our focus on quality and the high demand for our tools, there is a waiting time for orders not in stock which will be communicated upon order confirmation.
Every single Edelweiss handpan is a unique piece of craftsmanship.
Creating these wonderful instruments requires a lot of attention, precision and time.

All of our handpans are handmade with heat treatment processes that we use during production. The color will never be the same.
This makes each instrument unique and gives it added value.
It is important to understand that this thermal process is not primarily done for the chromatic choice but rather to give the excellent result of the final sound.

The main causes of oxidation and discoloration of instruments are: the acidic sweat that may be present together with other contaminants of the hands and the lack of attention to the places where it is placed (for example areas of sea sand, excessively humid soil, water…).

Cleaning procedure we recommend:
Use a soft microfiber cloth. The softer it is, the better to avoid scratching the surface of the instrument.

Apply a small amount of 70-90% alcohol to the cloth and clean the surface of the instrument. Do not use other chemicals to avoid unexpected chemical reactions. Repeat this process as necessary until the surface of the instrument is nice and clean both top and bottom.

Now you can hydrate its surface using 5/10 drops of oil per side (example Phoenix) and distribute it with a new cloth. We recommend this process every time after a day of intense use.

When not in use, it is important not to keep it closed in its case for a long period of time to avoid any accumulation of humidity.

The most requested diameter of our handpans is 53 cm, the standard size.
We also have diameters of 50 and 56 cm available on customized requests, depending on the tallest or lowest stairs.
The height varies depending on the scale.
Weight varies from size.

We are really precise and meticulous about this process to make it long-lasting.
It is done in different production steps, each instrument has seasoning and installation times to ensure that the material blends together.
Various sound stability tests are carried out to guarantee its performance over time.
However, we recommend doing at least one tuning within the two years.
It will be a free service within the two-year warranty, however shipping costs will be borne by the customer

We work with Hardcase Technologies and recommend the Evatek case (must be ordered separately – not included in the price of the instrument).
It is the best way to protect your instruments during shipping and your travel.
All shipped instruments are carefully packaged in reinforced boxes and with shockproof material.

Edelweiss Instruments prides itself on producing quality artisanal musical instruments handcrafted with considerable knowledge of metallurgy.

Our warranty includes a free tuning service for the first two years with shipping costs paid by the customer.
Any repairs to dents, damages, scratches and oxidation caused by poor maintenance are not included in the warranty service, but can be requested for a fee.

Our shipments are entrusted to trusted international logistics companies.
So it is very rare for an instrument to be damaged during travel.
For this reason, immediately after unpacking the instrument, check for any damage and, if you find anything, we ask you promptly to take some high resolution photos of both the damage and the packaging and label and send them to us.
If you think your instrument is out of tune, record sound samples and send them to our email edel.handpan@gmail.com customer support will reply as soon as possible.

We ship all over the world, relying on safe and fast couriers.
All our shipments are tracked, the tracking code will be provided via email when the delivery is taken over by our courier.
If requested by the buyer it can also be insured for the purchase value, but with a cost increased to the basic shipping.
Customs costs in the respective country are the responsibility of the buyer and we cannot predict them.
Each instrument is correctly packaged and protected as indicated previously in the “packaging and storage” question.
The overall shipping cost will vary depending on the destination country or islands.
You can contact us directly at our commercial email address edel.handpan@gmail.com for an evaluation.